Customer Service Representative

Details:

‍We offer competitive pay, a supportive work environment, and opportunities for growth within the company. If you are a motivated individual who enjoys helping others and providing excellent customer service, we would love to hear from you.

Please note that this is not a remote position. The Customer Service Representative will be expected to work on-site at our location.

FLSA Classification: Exempt

Compensation: Hourly wage of $20.00 USD per hour.

Position type and expected hours of work: Part-time. 40 expected hours of work per month.

Reports to: Vice President of Operations

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Essential functions:

• Provide exceptional customer service to clients via phone, email, and chat.
• Assist customers with inquiries, concerns, and requests in a professional and timely manner.
• Handle and resolve customer complaints or issues with patience and empathy.
• Process tickets, orders, returns, and exchanges accurately and efficiently
• Maintain accurate customer records and update information as needed
• Collaborate with other team members to ensure customer satisfaction
• Work with the team on select strategic initiatives to advance the customer service processes of CardSmart
• Utilize data entry skills to input customer information into the system

Competency requirements:

• Professional
  • Exceptional public speaking and presentation skills.
  • Strong command of interpersonal interaction, including excellent written and oral communication.
  • Experienced in negotiation and mediation.
• Cultural
  • Adaptable to ongoing structural changes occurring within a small/mid-sized company.
  • Comprehend the values of transparency, internal cohesion, and team concepts.
• Technical
  • Proficient with Excel, Word, PowerPoint, Google Sheets, Google Docs, and Google Meets.
  • Proficient with CRM systems.
  • Able to quickly adapt to new CRMs, external partner portals, and technical aids for sales.

Work environment & physical demands:

• A hybrid schedule combining both in-office and work-from-home days will be deployed. On days when designated as “in-office”, the employee’s presence in the office will be required unless prior notice has been given and approved.

Required education & experience:

• All competency requirements
• High School Diploma or equivalent
• 2 years of experience in customer service or partner management

Preferred education and experience:

• All competency requirements
• Bachelor’s degree or better
• 4 years of experience in customer service or partner management
• 2 years of experience in merchant services